Frequently Asked Questions

Your project data is private. PlanEsti staff do not access your project content, calculations, or client information unless you explicitly contact support and grant access for troubleshooting. We never share your data with third parties.

Your data remains accessible for 30 days after your subscription ends so you can log in and export everything you need. After 30 days the account is permanently deleted. We strongly recommend exporting your projects and invoices before cancelling.

Yes. All data is backed up daily on secure cloud servers. In the event of an incident, we can restore from the most recent backup. We also recommend periodically exporting your key projects and BOQs to PDF or Excel as your own local backup.

Yes. You can export any calculation, BOQ, or invoice to PDF or Excel at any time. For a full data export of your account, contact support and we will prepare a complete export of your project and invoice data.

Change your password immediately from Settings → Security. If you have 2FA enabled, review your active sessions and revoke any you do not recognise. If you believe your account was compromised, contact our support team straight away and we will help you secure it.